Frequently Asked Questions
Residential
Please put your containers by the curb the night before your scheduled pick-up. Carts should face the street, 2 ft. of the curb and 3-4 ft. away from all objects including other carts and objects that can impede our collection (recycling cart, fences, light posts, mail boxes, etc.)
Each day our trucks start very early in the morning. We strongly suggest that you put your containers out the night before to allow for any changes in the time our trucks are in your neighborhood. The time of service may vary from pickup to pickup as our routes are heavily influenced by traffic delays, disposal site waiting time, and other customer special needs.
With the implementation of high-tech sorting devices, all paper products and glass/metal/plastic food/household cleaner containers can be placed into the same recycling container. They no longer need to be separated or bundled – the sorting machine does that.
Less trips down your street means less emissions in your neighborhood. We provide over-sized carts instead of small bins for recycling to keep recycling from piling up. Learn more about this environmental decision and how it reduces Greenhouse Gases.
Try this trick from the DEEP: Soak a paper towel in ammonia and lay it on top of your trash in the bin before pickup. The smell will deter the animals and your trash will be left alone. You can also give us a call to find out more about our bear-resistant cans 800-443-3867
See our interactive map for the towns we service and the particular lines of business in each town.
Call our office and one of our Customer Service Representatives can arrange for new or additional equipment.
Check our web site or call our office during the last week of December for the Christmas tree pick-up schedule in the towns that we provide this service.
Always your trash and recycling out the night before your scheduled pick up date. Follow us on social media and keep an eye on our website for updates.
We’ll always let you know when your pickup will be pushed back due to a holiday by social media such as Facebook or our Website . We push service by one day if your typical service day falls on or after the holiday. If the holiday is on a Thursday, then Thursday and Friday’s pickups will be pushed by one day.
Yes. Visit our E-Billing page.
Click on Pay My Bill/E-Billing, enter email address and password chosen when account was set up originally, and you will be able to access your account information.
Call our office and ask for a Customer Service Representative – we would be happy to set up automatic payments from a checking account or credit card. 800-443-3867
Anything hazardous: gas, anti freeze, car batteries, fluorescent lighting, electronics
All containers sizes are measured in cubic volume. Temporary rental container sizes: 4yd, 6yd, 15yd, 20yd and 30yd. Learn more
Use our online ordering tool here. Or, call our office and one of our representatives can take your container order.
Yes. We currently work with contractors and recycle using the LEED Program. For more information please call or email us.
The rental period is 2 weeks, after the 2 weeks it is then $5 a day for rental.
Depending on the container size, we can legally hold up to 15 tons.
Each dumpster has a liquid level marker and cannot be filled above that line.
No, we do not automatically pickup we ask that you preschedule the pickup when ordering or call us upon completion of your project.
Call our office and speak to one of our representatives to make the necessary arrangements. 800-443-3867
It’s best to be onsite to ensure proper placement on delivery. You do not need to be there for the removal.
We accept check or money order to the driver or Visa, MasterCard or Discover over the phone when you place the order.
The temporary containers are priced by size. The price includes delivery, removal and disposal up to a certain amount of tons depending on the size of the container you order. Any additional tonnage will be pro rate based on the per ton rate.
The most common area for delivery placement for residential homes is in the driveway. However, we can place containers in other areas provided the customer signs a liability release on delivery and the area ensures the safety of our driver and equipment. Placement should be discussed when ordering.
Generally we need one to two days notice for delivery some times might be busier then others so best to schedule as soon as possible.
Yes there are extra charges for mattresses, box springs, tires and any item containing Freon.
We do everything in our power to avoid any damage to your yard and/or driveway. We recommend you provide wood to put under the container upon delivery
Call our office before your scheduled delivery or pickup if you need to change or cancel an order or service.
Call our office and we can make arrangements to switch the container size for a minimal fee. 800-443-3867
Call our office and we will do our best to accommodate emergency deliveries. 800-443-3867
We need at least 10 ft. in width to get into a space for delivery. The 15yd container is approximately the size of a parking stall in a parking lot, the footprint of a 20yd and 30yd is about the size of a one car garage.
Our office hours are Monday – Friday, 8:00AM to 5:00PM
We recommend nothing smaller then 10 feet wide and 10 feet deep for every single can. Upon request we can assist with proper layout, dimensions and concrete pad specification. Call or email
Please fill out our contact form and a sales rep will contact you directly. Link Form
A container with a foul smell can be cleaned with soap and water. If the smell does not go away or your container is damaged, please call the office for a replacement.,
Commercial
Please put your containers by the curb the night before your scheduled pick-up. Carts should face the street, 2 ft. of the curb and 3-4 ft. away from all objects including other carts and objects that can impede our collection (recycling cart, fences, light posts, mail boxes, etc.)
Each day our trucks start very early in the morning. We strongly suggest that you put your containers out the night before to allow for any changes in the time our trucks are in your neighborhood. The time of service may vary from pickup to pickup as our routes are heavily influenced by traffic delays, disposal site waiting time, and other customer special needs.
With the implementation of high-tech sorting devices, all paper products and glass/metal/plastic food/household cleaner containers can be placed into the same recycling container. They no longer need to be separated or bundled – the sorting machine does that.
Less trips down your street means less emissions in your neighborhood. We provide over-sized carts instead of small bins for recycling to keep recycling from piling up. Learn more about this environmental decision and how it reduces Greenhouse Gases.
Try this trick from the DEEP: Soak a paper towel in ammonia and lay it on top of your trash in the bin before pickup. The smell will deter the animals and your trash will be left alone. You can also give us a call to find out more about our bear-resistant cans 800-443-3867
See our interactive map for the towns we service and the particular lines of business in each town.
Call our office and one of our Customer Service Representatives can arrange for new or additional equipment.
Check our web site or call our office during the last week of December for the Christmas tree pick-up schedule in the towns that we provide this service.
Always your trash and recycling out the night before your scheduled pick up date. Follow us on social media and keep an eye on our website for updates.
We’ll always let you know when your pickup will be pushed back due to a holiday by social media such as Facebook or our Website . We push service by one day if your typical service day falls on or after the holiday. If the holiday is on a Thursday, then Thursday and Friday’s pickups will be pushed by one day.
Yes. Visit our E-Billing page.
Click on Pay My Bill/E-Billing, enter email address and password chosen when account was set up originally, and you will be able to access your account information.
Call our office and ask for a Customer Service Representative – we would be happy to set up automatic payments from a checking account or credit card. 800-443-3867
Anything hazardous: gas, anti freeze, car batteries, fluorescent lighting, electronics
All containers sizes are measured in cubic volume. Temporary rental container sizes: 4yd, 6yd, 15yd, 20yd and 30yd. Learn more
Use our online ordering tool here. Or, call our office and one of our representatives can take your container order.
Yes. We currently work with contractors and recycle using the LEED Program. For more information please call or email us.
The rental period is 2 weeks, after the 2 weeks it is then $5 a day for rental.
Depending on the container size, we can legally hold up to 15 tons.
Each dumpster has a liquid level marker and cannot be filled above that line.
No, we do not automatically pickup we ask that you preschedule the pickup when ordering or call us upon completion of your project.
Call our office and speak to one of our representatives to make the necessary arrangements. 800-443-3867
It’s best to be onsite to ensure proper placement on delivery. You do not need to be there for the removal.
We accept check or money order to the driver or Visa, MasterCard or Discover over the phone when you place the order.
The temporary containers are priced by size. The price includes delivery, removal and disposal up to a certain amount of tons depending on the size of the container you order. Any additional tonnage will be pro rate based on the per ton rate.
The most common area for delivery placement for residential homes is in the driveway. However, we can place containers in other areas provided the customer signs a liability release on delivery and the area ensures the safety of our driver and equipment. Placement should be discussed when ordering.
Generally we need one to two days notice for delivery some times might be busier then others so best to schedule as soon as possible.
Yes there are extra charges for mattresses, box springs, tires and any item containing Freon.
We do everything in our power to avoid any damage to your yard and/or driveway. We recommend you provide wood to put under the container upon delivery
Call our office before your scheduled delivery or pickup if you need to change or cancel an order or service.
Call our office and we can make arrangements to switch the container size for a minimal fee. 800-443-3867
Call our office and we will do our best to accommodate emergency deliveries. 800-443-3867
We need at least 10 ft. in width to get into a space for delivery. The 15yd container is approximately the size of a parking stall in a parking lot, the footprint of a 20yd and 30yd is about the size of a one car garage.
Our office hours are Monday – Friday, 8:00AM to 5:00PM
We recommend nothing smaller then 10 feet wide and 10 feet deep for every single can. Upon request we can assist with proper layout, dimensions and concrete pad specification. Call or email
Please fill out our contact form and a sales rep will contact you directly. Link Form
A container with a foul smell can be cleaned with soap and water. If the smell does not go away or your container is damaged, please call the office for a replacement.,